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One of Japan’s most successful companies took responsibility for setting the highest standards in the delivery of temperature-sensitive goods.
“We needed to demonstrate what a trustworthy service provider looks like, as this is important for the whole logistics sector.”
Japan’s largest delivery company delivers 5 million parcels a day across Japan and services 200 countries worldwide. Seeing the cost and impact of unsafe, unregulated practice in its sector, Yamato used its profile and experience as a force for good.
As more and more competitors entered the fast-growing and commercially attractive refrigerated delivery market, low quality services were harming the industry’s reputation – as well as potentially endangering the public – and thus Yamato’s opportunities to expand.
Yamato wanted to reduce these supply chain and logistical risks in order to build trust among service users and end consumers, grow the market and expand its business globally.
Yamato recognized that establishing a safe refrigerated transport infrastructure would benefit not only their own business, but other SMEs in the market and society as a whole.
The creation of the specification for the transport of chilled and frozen goods (PAS 1018) defines good practice, helping protect and reassure consumers and position Yamato as trustworthy leaders.
It covers monitoring and improving refrigerated delivery, transportation in temperature-controlled vehicles via geographical routing systems, and conditions for operations.
Driving forward industry-wide good practice means Yamato has increased its market influence and strengthened its position globally. Benefits include:
Built trust and expanded Yamato business overseas
Increased quality and consistency for the delivery industry
Helped service users to make informed decisions when choosing providers
Combatted the risk of customer endangerment, enhancing quality of life
Developed customer confidence, boosting market growth and business expansion
Helped Yamato become a global leader and expand its range of expertise
Yamato were keen to be associated with safer and more rigorous food standards. Each year worldwide, unsafe food causes:
600 million cases of foodborne diseases
420,000 preventable deaths
“We chose BSI as our partner as we knew their long history of achievements and success in the field of standards development.”
The logistics of temperature-sensitive supply chain transport mark just one example of a product or service delivering benefits to both business and society from a PAS, which can be developed for any industry, product or service.
Whatever your products and services, whatever your customer base, building safe processes and practices into your operations pays off. Find out why.
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